Shipping policy

Processing time

Orders are processed within 3 business days of purchase. You'll receive a confirmation email with tracking information once your order ships.

Shipping rates & delivery estimates

We ship from our US warehouse. Shipping rates are flat and based on the method selected at checkout:

Shipping method	Cost	Estimated delivery time
Standard shipping	$6.00 (free on orders $45.00 and up)	3–5 business days
Express shipping	$15.00	1–2 business days

Delivery times are estimates and start from the date of shipping, not the date of order. Delays can occasionally occur due to carrier issues, weather, or high order volume.

Order tracking

Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after the label is created.

International shipping

At this time, we ship within the United States only. We're working on expanding to more countries — sign up for our newsletter to be notified when international shipping becomes available.

Lost, delayed, or damaged packages

If your package is lost, significantly delayed, or arrives damaged, please contact us at lustre.cards@gmail.com within 7 days of the expected delivery date so we can help resolve it.

Incorrect address

Please double-check your shipping address at checkout — we're not able to redirect a package once it has shipped. If a package is returned to us due to an incorrect or incomplete address, we'll reach out to arrange reshipment, and additional shipping charges may apply.